Dispatch Professional

J&S Transportation · Anywhere in the World, 🇺🇸 United States of America

Headquarters: Billings, Montana USA URL: This dispatch position works in a high-energy, fast-paced environment and requires excellent customer service skills, sound judgment, resourcefulness, and the ability to work independently and as part of a team. This is a remote position. Job requirements: • Highly motivated, outgoing and energetic with a professional demeanor • Self-starter • Comfortable learning and using multiple software tools • Customer-oriented and empathetic toward drivers • Ability to build rapport by phone, email, and SMS messaging • Highly organized and detail oriented • Ability to work under pressure and deadlines • Ability to deal with upset customers or drivers when necessary • Have problem solving skills and the ability to adapt to ever changing situations • Ability to think on your feet when a transport goes sideways • Ability to multitask • Willingness to learn • Ability to accept constructive feedback • Strong written and verbal communication skills • Good math skills Essential duties include but are not limited to: • This position is Monday – Friday 8am-5pm Mountain Standard Time • Communicate with customers, quote rates, and provide up to date information regarding loads. • Coordinate loading and unloading arrangements with drivers and customers. • Input orders efficiently and accurately – attention to detail is crucial. • Negotiate freight rates and terms with carriers • Vet new carrier partners; Review FMCSA ratings, confirm insurance • Monitor driver progress from pick up to delivery • Dispatch freight daily by phone and operating systems • Willing to work weekends as needed (currently this is very rare) Compensation and benefits: • Salary – DOE • Health and Dental insurance (company contributes to health insurance premium) • Optical plan (in-house $360 reimbursement per year) • Retirement plans with employer contributions (up to 3%) • Paid vacation • Paid holidays To apply: