Customer Account Representative

Job Summary

We are seeking a motivated Customer Account Representative to support customer relationships, account activities, and sales opportunities. This entry-level opportunity is ideal for someone who enjoys working with people, understanding customer needs, providing helpful solutions, and developing strong communication and relationship-building skills.

Responsibilities

• Assist customers with questions regarding products and services.
• Build and maintain positive relationships with customers and prospective clients.
• Understand customer needs and recommend appropriate products or solutions.
• Communicate product, service, and promotional information clearly and professionally.
• Identify opportunities to support customer retention and sales growth.
• Follow up with prospective and existing customers regarding inquiries and opportunities.
• Maintain accurate records of customer interactions and account activities.
• Assist with customer satisfaction and engagement initiatives.
• Support promotional activities and customer acquisition efforts.
• Communicate customer feedback and account concerns to appropriate team members.
• Collaborate with team members to achieve customer service and sales goals.
• Maintain a professional and customer-focused approach during all interactions.
• Participate in ongoing training and professional development.

Benefits

• Paid training
• Career advancement opportunities
• Professional development programs
• Supportive team environment
• Hands-on customer account and sales experience
• Performance-based growth opportunities
• Employee recognition programs
• Ongoing mentorship and coaching
• High school diploma or equivalent required.
• Strong communication and interpersonal skills.
• Customer-focused and professional attitude.
• Strong relationship-building and listening abilities.
• Goal-oriented and motivated to achieve results.
• Excellent organizational and multitasking skills.
• Strong problem-solving abilities.
• Reliable, adaptable, and detail-oriented.
• Previous experience in customer service, sales, retail, account support, or hospitality is a plus but not required.
• Competitive salary of $54,000 – $59,000 per year
• Professional growth and advancement opportunities
• Opportunities to develop valuable business and communication skills
• Supportive and collaborative work environment
• Career development opportunities
• Performance-focused workplace
• Opportunity to contribute directly to the growth of the organization
• Continuous learning and professional development
• Exposure to business development, client relations, and strategic growth initiatives